First impressions matter — and a welcome message to new community members is your chance to make a good one.
The way you welcome new members can set the tone for their experience in the community. It’s an important part of onboarding and can help new members learn more about the community purpose, what to expect from the community, and who’s around to help if they need it.
Welcoming new members is also one of many tasks on a Community Manager’s to-do list and, in an active community that’s steadily growing, a time-consuming one. CMs will often need to track who’s new, find them on Slack, and send them a DM to say hello. This can take hours every week, and there’s the potential a member or two might slip through the cracks.
Enter: Community OS’s Slack Auto Welcome Message tool. It takes all the work out of welcoming members — so you can nail that first impression every time.
The Auto Welcome Message tool sends out a fully customizable welcome message to each new member when they first log in to your Slack community. You can welcome hundreds of new members daily without lifting a finger — set up your Auto Welcome Message once, and Community OS will do the heavy lifting.
To set up a Slack Auto Welcome Message, you’ll need to integrate your Slack account with your Community OS account. Once that’s done, look for automations in your sidebar, select edit, and start drafting!
“In most cases, the welcome message should come from whoever is going to be interacting with members on a regular basis,” says Alex Angel, Chief Community Officer at Commsor and The Community Club. “That person will be their primary point of contact for any questions they have, issues they run into, or outreach to get involved, so getting introduced to them up front is ideal.”
Set your message up to give new members the important information they need to understand how your community works, and to encourage them to join the conversation. Some things you can include:
“Your welcome message should be informative but not overwhelming. If your message is too long or meaty, people may only read the first paragraph or so. If it's unavoidable to have a long message, make sure the most important stuff is up top while you still have their attention,” says Alex.
“Think about what you would want to know when first joining a community. That's usually a good gut check for whether you have the right information available at the right time in the member's journey.”
Remember, you can format your message in Community OS, so make it easy to read with short paragraphs, bulleted lists, and bolded headings.
💃🌐🕺 Welcome to The Community Club 🕺🌐💃
Hey, I am so glad you made it in!
This is the Community Club's private Slack for community builders. Together, we help each other navigate the world of community building by sharing resources, strategies, and best practices.
Next Steps 👣
As a part of your onboarding (if you haven't already) we'd love for you to fill out your Slack profile. Please provide a profile picture, fill out your name, what company you work for or community you manage, and any other extra information you want! 🖼️
Once your profile is complete, it's time to introduce yourself! Head over to #02_introductions and tell us your name, what you're working on, any asks/gives, and any other cool stuff you want to share. 😎
Resources and more! 📚
Here are some quick links to important resources that the Club has for our members. 😊
Want to invite your peers to this private Slack community?
👉 Send them this link!
I'm always around as a resource if you need anything or have any questions (or if you just want to chat!). Please don't hesitate to share any feedback or suggestions, too!
Our Auto Welcome Message currently only works for Slack communities.